Bamboo 61 Pty Ltd and Bamboo Core AG (“Bamboo”, “we”, “our”, “us”) are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) in Australia and the General Protection Data Regulation (EU) 2016/679.
‘Personal information’ means any information about you, from which your identity is apparent or can be uncovered.
To use our mobile application, you must create an account. When you create an account, we will ask you for your name, email address, mobile phone number and a password.
We use third party service providers to connect to your bank account(s) and to establish a direct debit facility. You will need to provide your bank account details to our third party service provider. We never see or store your bank account details. Our website can be viewed without providing personal information, other than your IP address.
Generally, we collect your personal information directly from you, when you set up an account with us, and when you use our mobile application and website. We may also collect information from other service providers (including marketing, software and IT providers) who help us to provide our services.
The main purpose for which we collect, hold, use and disclose your personal information is to provide asset acquisition and management services through our mobile application and to operate our website.
Other purposes include to:
We will communicate with you by email or sms, unless you tell us that you do not wish to receive communications in that manner.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Bamboo, https://getbamboo.io/, its customers, related entities, or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia and Switzerland.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
We may disclose your personal information to:
If we disclose your information to any businesses who are located overseas, we will ensure that either they are subject to equivalent or better privacy regulatory regimes as Australia and the EU, or who have agreed to provide equivalent or better protection of your personal information as is required in Australia and the EU.
Website and mobile application - When you use our website and mobile application, we use applications such as Google Analytics and Amazon Web Services to collect information including, but not limited to your IP address, browser type, version and language, operating system, pages viewed, page access times and referring website address. This information is used internally to gauge visitor traffic, usage trends, site speed, to deliver personalized content to you and to make informed decisions regarding marketing and performance optimization.
Emails - We and our service providers use email analytics to show us how recipients interact with our emails, e.g. whether you have read or clicked on the communications.
We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through analytic tools.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this notice. If our information practices change at some time in the future, we will only use data collected from the time of the policy change forward for these new purposes.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. This will be for as long as you are a customer of ours and may be for 10 years after that to comply with legal requirements and to ensure clarification of any questions after the end of our relationship.
We hold the information we collect from you in physical and electronic records, which may be stored at our premises or those of our service providers, or in secure data centres or in the cloud.
We strive to ensure that your information is safe by using a range of physical and electronic security measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
You have a right to:
For security reasons, we may require you to put your request in writing.
We will correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. We reserve the right to charge a fee each request to search for and provide access to your information.
In some limited cases, we may need to refuse you access to your information or a request for correction. If this is the case, we will advise you as soon as possible after your request and the reasons for our refusal.
If your complaint reasonably requires us to contact some other person, we may need to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
If your complaint is not resolved, you may refer your complaint to an independent complaints body as follows:
Bamboo 61 Pty Ltd
ABN 86 626 100 981
G/45 St Georges Terrace, Perth
Bamboo Core AG
Baarerstrasse 82, Zug
EU Representative: Bamboo Core AG